Congestion both on the road and online
PETALING JAYA: As expected, taxpayers waited till the last hour to flock to the Inland Revenue Board (IRB) offices nationwide to file their returns.
At the Kelana Jaya IRB office here, there were taxpayers who still came at midnight, although the deadline was 10pm.
Earlier in the day, there was congestion at the customer service counters where people had to wait for almost two hours to e-File their returns.
Out on the road, cars were parked haphazardly.
Another taxpayer said that the IRB should extend its deadline until August as she received her statement only three weeks ago.
To help ease the lines at the counters, the IRB made available about 50 computers and laptops.
“The process is fairly simple, secure and fast and the whole process takes about 10 to 15 minutes,” said Kelana Jaya branch director Rozina Shaik Osman Merican, who added that so far, more than 606,691 people had e-Filed nationwide as of 10.30pm.
High-tech solution: IRB officers helping taxpayers to e-File their tax returns at some of the about 50 computers set up at the board’s Kelana Jaya branch yesterday.
She said a family turned up at the branch just before midnight to submit their returns via e-Filing.
"They managed to do it. They thanked us repeatedly,'' she added.
IRB deputy director-general (corporate affairs) Shahmin Ta Abdullah, when met at the Kelana Jaya office last night, said he could not understand why taxpayers left it till the last minute to file their returns.
"We have reminded them to do so many times, via the media,'' he added.
Among the late comers were S. Pachimah Sunthari, 35, who was received applause when she quipped: "I filed in late as I was too busy, but it is better late than never as I want to be a responsible citizen."
Some of those filing their returns online were upset with the congestion and the long wait.
A taxpayer wrote to The Star stating that the IRB ought to improve its services by conducting annual post-mortems as it took him six hours to file online due to congestion.
“It’s about time IRB gets its act together and not spend taxpayers' money on anobsolete and outdated computer system,” he said.
A similar congestion occurred in Johor Baru where state IRB staff had to deal with thousands of taxpayers who waited till the last minute to file their tax returns.
State IRB assistant director Nor’azam Sulaiman said despite the huge crowd, he had noticed a definite decrease in the number of people coming to manually submit their tax returns compared to two years ago as more people took advantage of e-Filing.
At the Kelana Jaya IRB office here, there were taxpayers who still came at midnight, although the deadline was 10pm.
Earlier in the day, there was congestion at the customer service counters where people had to wait for almost two hours to e-File their returns.
Out on the road, cars were parked haphazardly.
Another taxpayer said that the IRB should extend its deadline until August as she received her statement only three weeks ago.
To help ease the lines at the counters, the IRB made available about 50 computers and laptops.
“The process is fairly simple, secure and fast and the whole process takes about 10 to 15 minutes,” said Kelana Jaya branch director Rozina Shaik Osman Merican, who added that so far, more than 606,691 people had e-Filed nationwide as of 10.30pm.
High-tech solution: IRB officers helping taxpayers to e-File their tax returns at some of the about 50 computers set up at the board’s Kelana Jaya branch yesterday.
She said a family turned up at the branch just before midnight to submit their returns via e-Filing.
"They managed to do it. They thanked us repeatedly,'' she added.
IRB deputy director-general (corporate affairs) Shahmin Ta Abdullah, when met at the Kelana Jaya office last night, said he could not understand why taxpayers left it till the last minute to file their returns.
"We have reminded them to do so many times, via the media,'' he added.
Among the late comers were S. Pachimah Sunthari, 35, who was received applause when she quipped: "I filed in late as I was too busy, but it is better late than never as I want to be a responsible citizen."
Some of those filing their returns online were upset with the congestion and the long wait.
A taxpayer wrote to The Star stating that the IRB ought to improve its services by conducting annual post-mortems as it took him six hours to file online due to congestion.
“It’s about time IRB gets its act together and not spend taxpayers' money on anobsolete and outdated computer system,” he said.
A similar congestion occurred in Johor Baru where state IRB staff had to deal with thousands of taxpayers who waited till the last minute to file their tax returns.
State IRB assistant director Nor’azam Sulaiman said despite the huge crowd, he had noticed a definite decrease in the number of people coming to manually submit their tax returns compared to two years ago as more people took advantage of e-Filing.
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